EMTS

JOB TITLE: Customer Service Coordinator

REPORTS TO: EMTS Regional Office Manager

GENERAL JOB SUMMARY

The Customer Service Coordinator maintains the processes and procedures established to service our customers.

CORE AREAS OF RESPONSIBILITY

  • Quality Control of Administrative Processes
  • Customer Service Support
  • Account Supervisor Support

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

  • General knowledge of landscape maintenance operations
  • Able to deliver professionally written and verbal correspondence to customers, vendors and team members
  • Effective listening skills to understand what our customers are looking for as a vendor
  • Able to communicate the needs of our customers to EMTS team members and capabilities of EMTS to our customers
  • A positive attitude when faced with challenges
  • Work in an organized and proactive manner
  • Experience with Microsoft Suite
  • Bilingual in English and Spanish preferred
  • Able to perform other duties as assigned

EDUCATION AND EXPERIENCE

A High School Diploma or General Education Degree (GED) is required with a minimum of one (1) year of experience in a customer service/support and/or administrative role.

PHYSICAL DEMANDS AND REQUIREMENTS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to lift and/or carry up to 40lbs.
  • Regularly required to talk and listen
  • Frequently required to sit, stand, walk, reach, and use hands, arms and fingers
  • Prolonged periods sitting at a desk and working on a computer; largely sedentary role
  • Constantly moving, walking, stooping, kneeling, crouching, or crawling
  • Routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Online Application